One thing I've always loved about the culture at Microsoft is there is nobody who is tougher on us, in terms of what we need to learn and do better, than the people in the company itself. You can walk down these halls, and they'll tell you, 'We need to do usability better, push this or that frontier.'
Outlook 2003 did create the idea of search folders and the whole Longhorn philosophy. You can see it at work in search folders, where instead of having to drop things into individual folders, and things exist only in one folder, you create these search folders and you have the criteria for the search folder.
The difference between a stranger sending you a message that you might be interested in at a very low volume level, no repetition, just sending it to very few people, and that being done as spam - those things get close enough that you want to be careful never to filter out something that's legitimate.
By the time we see that climate change is really bad, your ability to fix it is extremely limited... The carbon gets up there, but the heating effect is delayed. And then the effect of that heat on the species and ecosystem is delayed. That means that even when you turn virtuous, things are actually going to get worse for quite a while.
Should there be cameras everywhere in outdoor streets? My personal view is having cameras in inner cities is a very good thing. In the case of London, petty crime has gone down. They catch terrorists because of it. And if something really bad happens, most of the time you can figure out who did it.