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I don't think I'm ruthless, but I'm very driven, irritatingly so.
I had my first flower stall when I was seven, at the end of the drive in Minehead, Somerset. Nobody was stopping so I moved it to my neighbour's drive, because I thought: 'Location, location, location.' It worked.
I think Cate Blanchett always gets it right. She seems very natural and wears interesting but not ridiculous clothes - she seems to push the boundaries just enough.
When I concentrate, my face is deadpan and I can see there is a coldness there - when I'm making business decisions I know I can be quite dispassionate.
I have definitely learnt in business that when you have a smart, engaged entrepreneur with good judgement they can really drive even a mediocre business forward so to me the entrepreneur is very important.
If you're looking for investment you've got to think about what the investor gets from being involved with your business. A lot of people think about what they're getting from their point of view but not about what the investor gets out of a deal.
I'm not scared of many sectors, so if you look at my investment portfolio, it is pretty wide. I've invested in anything from market research firms to fashion houses and textile companies.
I think the thing about business is that it's not completely separate to life. You're selling to people so it's all about life skills - and common sense.