Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.

If you don't know what your family stands for and what your life situation is, you're in trouble.

Team members need to be able to admit their weaknesses and mistakes, to acknowledge the strengths of others, and to apologize when they do something wrong.

We learn by taking action and seeing whether it works or not.

Too many executives I've met over the years have the mentality of a bodybuilder; they've come to accept the idea that growth is synonymous with success.

I'm kind of a reluctant guru.

Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company.

Home is most important in the long run.

When team members openly and passionately share their opinions about a decision, they don't wonder whether anyone is holding back. Then, when the leader has to step in and make a decision because there is no easy consensus, team members will accept that decision because they know that their ideas were heard and considered.

God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.

Conflict is the pursuit of truth.

Enron - although an extreme case - is hardly the only company with a hollow set of values.

I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers.

Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have.

I work with CEOs and their executive teams... and very few of these people are really indifferent about their employees or their customers.

If you have doubt about a person's humility or smarts, don't ignore it. More often than not, there is something causing that doubt.

I hate touchy-feely things.

We can feel sad, hurt, demoralized. But we can't give up.

The brutal history of colonialism is one in which white people literally stole land and people for their own gain and material wealth.

Black Lives Matter has become what black communities all over the world have needed it to become. At times, it is a hashtag; at other moments, it is a declaration, a cry of rage, a sharing of light. It has become a movement that is international, worldwide in its scope of liberation for black and oppressed people everywhere.

My morning rituals are typical. I wake up yearning for a few extra moments of rest. I express gratitude to a higher power for the breath in my body and the blessings in my life. I shower. I dress. I eat breakfast. I exchange laughter and words with my beloveds, embracing each other as we say our daily goodbyes.

Trump is literally the epitome of evil, all the evils of this country - be it racism, capitalism, sexism, homophobia.

Our communities must demand dignified housing, satisfying jobs, and proper labor conditions; our educational system must be culturally relevant, multi-lingual, and teach our histories. Our value should not be determined by legal records.

Policing has never been about public safety: its origins are rooted in social control, the denial of people's human rights, securing the U.S. borders, recapturing escaped, enslaved Africans, and upholding racist, homophobic, and transphobic laws.

Black Lives Matter is our call to action. It is a tool to reimagine a world where black people are free to exist, free to live. It is a tool for our allies to show up differently for us.

Tamir Rice, Tanisha Anderson, Mya Hall, Walter Scott, Sandra Bland - these names are important. They're inherently important, and the space that #BlackLivesMatter held and continues to hold helped propel the conversation around the state-sanctioned violence they experienced.

We will not stop fighting until every single black life is provided the type of love and support we so desperately deserve.

In 'When They Call You a Terrorist,' I reflect on my time growing up in Van Nuys, California, surrounded by my devoted family and supportive friends, weaving our experiences into the larger picture of how predominantly marginalized neighborhoods are under constant systemic attack.

#BlackLivesMatter is about black pride and black power and standing up against a world that tries to annihilate us.

The Internet is the most democratic communication platform in history, largely because we've had network neutrality rules that make sure all web traffic is treated equally, and no voices are discriminated against.

In high school, I came out to my friends as queer. My entire world opened up; this was a monumental step toward unveiling my truest self. I had my first girlfriend when I was sixteen years old.

The story of Black Lives Matter starts before Black Lives Matter. The story of Black Lives Matter, for me, starts with my childhood.

I want to see Black Lives Matter be able to ultimately reduce law enforcement funding.

The Black Lives Matter National Network and the movement at large are sophisticated. We're not easily won over by talking points and campaign trail pledges. We want to see meaningful collaboration and a genuine transformation of American democracy.

When you grow up with a significant amount of trauma, you are realizing it as you get older, and you're realizing the ways you can recover from that trauma. The things that I have witnessed and that I have been through, it's going to take a lifetime to undo.

A racist and misogynist should not be a president in 21st-century America.

In order to reverse the maternal health crisis for black women in the U.S., we need concrete policies from our leaders and better protocols from hospitals.

Local law enforcement agencies, national police authorities, and other state-operated surveillance has created a hostile environment for communities at the margins.

The Trump administration has done everything in its power to uphold the harsh racist reality we have faced.

We keep calling for accountability and reinvestment and a push for all of us to imagine a world where black people are not policed but instead supported and loved and cared for. Where our families can feel safe and inspired and protected.

Racism has its boot squarely wedged on the neck of black communities, and we don't want to be told that hard work and responsibility are the answer.

Because of network neutrality rules, activists can turn to the Internet to bypass the discrimination of mainstream cable, broadcast, and print outlets as we organize for change.

Throughout every presidency since the heist of our country from indigenous peoples, the black American experience has been exceptional in its discomfort. And no chief executive of this great nation has, in earnest, developed a unique plan to remedy that discomfort.

I think so much of my life had me growing up under extreme poverty and really challenging conditions, with having the police in my neighborhood and seeing the impact of over-incarceration. Having a father love up on me and remind of who I was, and my strength against those conditions, really shaped why I'm an organizer today.

Since his inauguration, Trump has signed numerous executive orders that negatively impact poor, black and brown, queer, Muslim, and other communities.

Like any organizer worth their salt, I'm open to critique, but I won't be bullied or treated badly. I'm an imperfect human, and as such, I have a proclivity to make mistakes. And while I make mistakes, I am not my mistakes.

The only way to gain the kinds of often-generational wealth that the 1% has been able to gain is through controlling the populations it relied on to make its wealth.

Presidential elections and the voter experience have long been fraught for black people. From racist poll taxes to made-up literacy tests to the egregious rollback of voting rights over the past 50 years, American democracy has, at times, felt like a weird and failed social experiment.

The black radical agenda, which pushes us closer to freedom and the agenda to which I subscribe, calls for an eradication of white supremacy and an adoption of values and traditions endowed from the black experience.

Wherever black people are in America, criminalization exists. Wherever there is a white-dominant space, deep racism exists as well - no matter how progressive. If you cut too far into that progressive, if you do something that's too radical, white racism will emerge.