One of the things about being a law student is that the academic discipline of law is very often removed from the practical reality of law. How to complain, who to complain to, and whether or not you even need to invoke the law is very different in the real world from how it's examined in the lecture theatre.
I realise I'm known for doing big, very serious cases, but fundamentally, any lawyer will tell you that even the most complex trials come down to the same questions. Are people telling porky pies? Are bank accounts dodgy? Is someone trying to get one over on you? It's my job to listen and then decide.
I used to deal with high-profile criminal cases that were covered extensively in the media, and one of the things I quickly appreciated was there was a gulf between what really took place in the middle of a case, the impact on victims, the effect on the police and how they solved crimes, and the way it was reported.