I feel like Zoom is not a part of Zoom anymore. Zoom belongs to the world now.

Our philosophy at Zoom is to create a company that promotes self-motivation. I have told our managers not to spend too much time motivating employees. You have to create an environment where employees can motivate themselves. That is really important because self-motivation is more sustainable.

Coronavirus has completely changed how people think about where or how you should work.

When it comes to working from home, when it comes to video conferencing, it's got to work. Anytime you want to meet someone, the quality has got to be good, very reliable. Otherwise, you've scheduled a very important meeting with a customer - oh my God, if the audio is choppy, the video doesn't work, you're not going to try it anymore.

We're learning that, when it comes to enterprise users or otherwise, privacy is very important. Some features might work well for enterprise customers and may not work for consumers. You've got to have balance.

I really didn't understand why hackers would want to hack into a classroom. Are they going to learn algebra? Maybe calculus?

I came to Silicon Valley in 1997 and joined WebEx. At that time, WebEx was small, only 10 engineers and two co-founders.

You can work hard and be smart, but you need to think about when you're going to be part of a startup and build it. You only have so much energy, whether you want to admit it or not.

We do all we can to proactively think about employees, how to care about them.