QUOTES by Patrick Lencioni
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If you have doubt about a person's humility or smarts, don't ignore it. More often than not, there is something causing that doubt.
Quote by -Patrick Lencioni
I work with CEOs and their executive teams... and very few of these people are really indifferent about their employees or their customers.
Quote by -Patrick Lencioni
Employees that feel known and they feel like they know why their job matters and they have a sense of measuring it stay later, do extra work, and are committed to the organization above the requirements that they have.
Quote by -Patrick Lencioni
I've spent many a long flight talking to flight attendants, trying to understand what kind of employment experience underlies such a consistent lack of concern for customers.
Quote by -Patrick Lencioni
Enron - although an extreme case - is hardly the only company with a hollow set of values.
Quote by -Patrick Lencioni
God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.
Quote by -Patrick Lencioni
When team members openly and passionately share their opinions about a decision, they don't wonder whether anyone is holding back. Then, when the leader has to step in and make a decision because there is no easy consensus, team members will accept that decision because they know that their ideas were heard and considered.
Quote by -Patrick Lencioni
Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company.
Quote by -Patrick Lencioni
Too many executives I've met over the years have the mentality of a bodybuilder; they've come to accept the idea that growth is synonymous with success.
Quote by -Patrick Lencioni
Team members need to be able to admit their weaknesses and mistakes, to acknowledge the strengths of others, and to apologize when they do something wrong.
Quote by -Patrick Lencioni
If you don't know what your family stands for and what your life situation is, you're in trouble.
Quote by -Patrick Lencioni
Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.
Quote by -Patrick Lencioni
A lot of times, people find themselves in a meeting where the primary purpose is to receive information, and that's a poor use of people's time. Those meetings can be easily dispensed with and can be an email instead that people read in their own time.
Quote by -Patrick Lencioni
Sometimes you're going to have someone on your team who's just not comfortable with being open. You have to ask yourself, 'Is this person going to allow us to be a real team?' Maybe they're not right for your team. You have to be willing to lose someone sometimes.
Quote by -Patrick Lencioni
Some companies simply aren't meant to be bigger than they are. They provide products and services that satisfy their customers in a way that pays the bills, produces reasonable profits, and allows them to keep their people employed and fulfilled. And there's nothing whatsoever wrong with that.
Quote by -Patrick Lencioni
The best leaders over the long term are those who have a sound home life.
Quote by -Patrick Lencioni
If you really want to step up your team's creative thinking, take a hard look at how many people you're putting in a room together. More than three to five is probably too many.
Quote by -Patrick Lencioni
Having to re-recruit, rehire, and retrain, and wait for a new employee to get up to speed is devastating in terms of cost.
Quote by -Patrick Lencioni
Every employee needs to know that there's somebody out there that they serve. And when we don't let people know that for one reason or another, we're depriving them of a fulfilling job.
Quote by -Patrick Lencioni
Members of great teams confront each other when they see something that isn't serving the team.
Quote by -Patrick Lencioni
Hungry people almost never have to be pushed by a manager to work harder, because they are self-motivated and diligent. They are constantly thinking about the next step and the next opportunity. And they loathe the idea that they might be perceived as slackers.
Quote by -Patrick Lencioni
Are your people uncomfortable during meetings and tired at the end? If not, they're probably not mixing it up enough and getting to the bottom of important issues.
Quote by -Patrick Lencioni
Team members have to hold each other accountable. If there's a meeting, all members have to commit to be present and to help one another; they can't just check out when they feel they're not getting any benefits.
Quote by -Patrick Lencioni
When employees feel anonymous in the eyes of their managers, they simply cannot love their work, no matter how much money they make or how wonderful their jobs seem to be.
Quote by -Patrick Lencioni
Employees who can't trust their leader to be vulnerable are not going to be vulnerable and build trust with one another.
Quote by -Patrick Lencioni
Great teams argue. Not in a mean-spirited or personal way, but they disagree when important decisions are made.
Quote by -Patrick Lencioni
Anybody, and any company, can have a big run of success once, but if you're going to repeat that over time, you need to be aware that you need to keep learning.
Quote by -Patrick Lencioni
Make sure that the people at the top are working together and there aren't divisions of labor. Don't have people working in silos; have them working across the team.
Quote by -Patrick Lencioni
I've seen it again and again in my consulting: Most teams are too large to be innovative, despite their leaders' best intentions.
Quote by -Patrick Lencioni
The fact is, employees cannot make breakthroughs if they can't openly and honestly disagree with their peers and their leader. Indeed, great leaders don't just permit conflict; they actively try to elicit it from reluctant employees as well.
Quote by -Patrick Lencioni
Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They ask good questions, listen to what others are saying, and stay engaged in conversations intently.
Quote by -Patrick Lencioni
The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for employees or customers. All of which is a shame.
Quote by -Patrick Lencioni
On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when they see something that isn't serving the team.
Quote by -Patrick Lencioni
What's amazing is that so many leaders who value teamwork will tolerate people who aren't humble. They reluctantly hire self-centred people and then justify it because those people have desired skills.
Quote by -Patrick Lencioni
Team members need to learn to leverage one another, and that doesn't happen over a golf game or on a phone. It happens by getting together and taking the time to know each other.
Quote by -Patrick Lencioni
Values can set a company apart from the competition by clarifying its identity and serving as a rallying point for employees. But coming up with strong values - and sticking to them - requires real guts.
Quote by -Patrick Lencioni
Meetings are the linchpin of everything. If someone says you have an hour to investigate a company, I wouldn't look at the balance sheet. I'd watch their executive team in a meeting for an hour. If they are clear and focused and have the board on the edge of their seats, I'd say this is a good company worth investing in.
Quote by -Patrick Lencioni
Irrelevance is the feeling that an employee gets when they don't see how their job really makes a difference in someone else's life in some large or small way.
Quote by -Patrick Lencioni
I know that any group of people can become a team if they do the right things, but I came to realize over time that if you acquire or develop the right kind of people, that process of building a team is going to be much more effective and easier.
Quote by -Patrick Lencioni
Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization.
Quote by -Patrick Lencioni