Pushing for excellence is a fight. You have to fight to hire the right employees, fight to get the supplies you need, to move line items around. Being a great manager means pushing to get those few extra inches every day. It's almost like a football game - the team that wins sometimes wins by just inches.
When I was running the Troubadour, there was this transition from the classic singer/songwriter Jackson Browne types to bands like Black Flag, the Dead Kennedys, and Fear. Those are just some that come to mind. Oh, and Adam Ant! The Fear fans wanted to 'crush' the Ants. These guys hated each other.
You have to connect with your market and your employees. First, understand that what your market says is fact and what you say is opinion. Then, take the time to create a good connection with your employees. Without those two key connections, your business will be stuck in mediocrity forever.
My company was based in Palm Beach, Florida, but when 'Bar Rescue' took off, I knew I had to move west. It was a choice between L.A. and Vegas. I have a lot of friends in Vegas, and it became my choice. I'm so glad because I love it here. There's a real sense of community. It's a big town that feels like a small town. Everybody knows everybody.
I've traveled the world, and as an America,n I get insulted when people say American businesses aren't respected overseas. Look at how our food and beverage companies do around the world. We are regarded as the best at this. A lot of what we do here is exportable, and I don't think there's anybody that does it better in the whole world.