QUOTES by Jon Taffer
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If you have to signal a bartender to get a drink, then they're not looking at you, which is their problem. They're not doing their job. So don't feel rude when you signal a bartender. They're the ones who caused you to signal them. Go for it.
Quote by -Jon Taffer
Failure is an extremely personal thing, and so is success. The problem with people is they don't own their failure, and if you don't own your failures, you're never going to own your successes.
Quote by -Jon Taffer
One of my first bartending gigs was on Santa Monica Boulevard at Doug Weston's Troubadour, a very famous live music venue.
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In my extensive experience, I can honestly say that Sculpture Hospitality's inventory solutions are world class and, by far, the most comprehensive in the industry.
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Keeping a bar clean is basic in this business. Having a staff that speaks adequate English is basic.
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When my company does a good job, we make people happy. They laugh, they smile, they have a good time - that's what we do for a living. Any business doing that is making a noble effort.
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Bar owners tend to be social rather than operators. Most bar owners do not manage their numbers. They do not have spreadsheets or reports to manage their budget, cost, or inventory. I would say 90% of independent bar owners do not even have a budget.
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The gift of giving and paying it forward has always been traits I consider to be invaluable.
Quote by -Jon Taffer
I believe that a cook in a kitchen isn't producing an entree: he's producing a reaction. The product is the reaction; the entree is just the vehicle.
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The fact of the matter is that the most important responsibility a bar owner has is public safety and the safety of the people in it.
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I've always said that my greatest crises are my greatest opportunities to prove my own character to myself.
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Honestly, if I could be anything, I'd love to be a small-business authority type of person.
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If you can't build a relationship with your customers, you're in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can't picture the faces of your customers - you're in big trouble.
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I've traveled the world, and as an America,n I get insulted when people say American businesses aren't respected overseas. Look at how our food and beverage companies do around the world. We are regarded as the best at this. A lot of what we do here is exportable, and I don't think there's anybody that does it better in the whole world.
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The infusion of technology and social marketing to bar spaces is a big opportunity.
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The Knack were a very, very powerful band, and you got to understand, when they came in, all the punk stuff was still going on. There was an amazing conflict within the scenes.
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My company was based in Palm Beach, Florida, but when 'Bar Rescue' took off, I knew I had to move west. It was a choice between L.A. and Vegas. I have a lot of friends in Vegas, and it became my choice. I'm so glad because I love it here. There's a real sense of community. It's a big town that feels like a small town. Everybody knows everybody.
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You can tell within a second of entering a bar if it's a place you should spend your time.
Quote by -Jon Taffer
People see themselves on camera. They're ashamed of the things that they do, so they have a choice: Either they accept responsibility for it, or they blame the show for it. It's a human reaction.
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On 'Bar Rescue,' failure is not an option. I have to try to turn the business around.
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Putting somebody else in crisis mode and causing them to make quicker decisions, urgent decisions, rather than prolonged, more logical decisions can be very advantageous. So, to be successful in business, you have to understand the power of confrontation and how to use it correctly.
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If I'm your boss, and I truly want you to be successful... I'm inherently going to teach you. I'm inherently going to correct your mistakes. I'm inherently going to spend time with you. I'm inherently going to lead you.
Quote by -Jon Taffer
In the worst of our recession, bars were making money. Every bar can make money. If they're failing, it's not because of the president or Congress or Ukraine. It's because of them. And if you own failure, then you'll own success.
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In the bar and restaurant industry, you're always one idea away from your next quarter-million.
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Too many bar owners built a bar for themselves... when they should have built what their market and demographic demands!
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A bar is a factory, a marketing organization, and a service organization all in one.
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Human interaction is something that I believe, as humans, we crave for. And that is where bars and social environments come into play.
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Don't build a bar for yourself. Build it for your customers. It's all about them: the walls, the finishes, the textures, the food, the beverages, literally everything has to be for them.
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There has been a black hole in the bar business in Las Vegas, particularly on the Strip in tourist areas.
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Bars need to be conceived and built for the local audience, not the personal tastes of the owner. Huge mistakes are made with regard to market research and concepts. Research and capital are paramount!
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The right personality with a weak resume can be filled in. That's the employee who will become great.
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A plate of food hits the table, lands right in front of you. One of two things happens. Either you sit up and look at it and react to it, or nothing happens. If nothing happens then that restaurant is stuck in mediocrity forever.
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You have to connect with your market and your employees. First, understand that what your market says is fact and what you say is opinion. Then, take the time to create a good connection with your employees. Without those two key connections, your business will be stuck in mediocrity forever.
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Don't open a bar if you think all you need to be is social and greet the customers. You have to run a business.
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When I was running the Troubadour, there was this transition from the classic singer/songwriter Jackson Browne types to bands like Black Flag, the Dead Kennedys, and Fear. Those are just some that come to mind. Oh, and Adam Ant! The Fear fans wanted to 'crush' the Ants. These guys hated each other.
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When you're on-stage, you're expected to perform in the bar business. You shake hands. You smile. You're all positive energy: you add to your environment. When you walk in the door to the back of the house, that's like a stage door. You're off-stage now.
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You ever see a bar with 200 beautiful women go broke? But I've seen a lot of bars with great DJs go broke.
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