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Failure is an extremely personal thing, and so is success. The problem with people is they don't own their failure, and if you don't own your failures, you're never going to own your successes.
If you have to signal a bartender to get a drink, then they're not looking at you, which is their problem. They're not doing their job. So don't feel rude when you signal a bartender. They're the ones who caused you to signal them. Go for it.
You give me someone with the right personality, and I'll give you a bar manager in three weeks. You give me someone who has been a lousy bar manager for 30 years, and in three weeks, you'll still have a lousy bar manager.
Government employees make a good amount of money - income levels are very high in Washington, D.C. compared to other markets, so they are living in a bubble.
I've made stupid investments. I've made stupid decisions as an employee. I've made foolish decisions as a manager. I've gotten fired. I've lost businesses. I went through all of those things.
Any time a bar or chef cares more about their own ego than the tastes and comforts of their customers, they should just open a monument to themselves and not a business.
The whole point of a bar is, I look in your eyes, you look in my eyes, we've never met each other before, we talk, we get to know each other, have a drink together, and the great end of that story is we get married someday.
Most people who get into the business are social animals by nature, but do they have the financial abilities to manage a business? A great bar owner has both.
Great negotiations happen when people are relaxed, so a relaxing environment is important. A high-energy environment tenses people up. It closes them up. You're not as likely to get that concession.
If your main reason for opening a bar is to have somewhere for you and your friends to hang out, then build a bar in your basement, and stay out of the industry.
Society is causing us to talk less and interact more digitally. So, I'd be remiss if I didn't believe that businesses will have to follow that same path.