“if your organization uses e-mail, a lot more people know what’s going on in your business than did before, and they know it a lot faster than they used to.”

“What is the role of the supervisor in a one-on-one? He should facilitate the subordinate’s expression of what’s going on and what’s bothering him. The supervisor is there to learn and to coach.”

“because of the ease with which Japanese office workers communicate, they have, in fact, been slow to embrace electronic mail.”

“How is this done? By applying Grove’s Principle of Didactic Management, “Ask one more question!” When the supervisor thinks the subordinate has said all he wants to about a subject, he should ask another question.”

“I’d like to suggest some mechanical hints for effective one-on-one meetings. First, both the supervisor and subordinate should have a copy of the outline and both should take notes on it, which serves a number of purposes”

“How you handle your own time is, in my view, the single most important aspect of being a role model and leader.”

“A real time-saver is using a “hold” file where both the supervisor and subordinate accumulate important but not altogether urgent issues for discussion at the next meeting.”

“Our society respects someone’s throwing himself into sports, but anybody who works very long hours is regarded as sick, a workaholic. So the prejudices of the majority say that sports are good and fun, but work is drudgery, a necessary evil, and in no way a source of pleasure.”

“In order to build anything great, you have to be an optimist, because by definition you are trying to do something that most people would consider impossible. Optimists most certainly do not listen to leading indicators of bad news.”

“as a manager in such a workplace, you need to develop a higher tolerance for disorder.”

“Andy introduces management with this classic equation: A manager’s output = the output of his organization + the output of the neighboring organizations under his influence.”

“You need to plan the way a fire department plans. It cannot anticipate where the next fire will be, so it has to shape an energetic and efficient team that is capable of responding to the unanticipated as well as to any ordinary event.”

“So even if you’re just an invited participant, you should ask yourself if the meeting—and your attendance—is desirable and justified.”

“So even if you’re just an invited participant, you should ask yourself if the meeting—and your attendance—is desirable and justified.”

“If you only understand one thing about building products, you must understand that energy put in early in the process pays off tenfold and energy put in at the end of the program pays off negative tenfold.”

“Thus, a very important way to increase productivity is to arrange the work flow inside our black box so that it will be characterized by high output per activity, which is to say high-leverage activities.”

“The “delegator” and “delegatee” must share a common information base and a common set of operational ideas or notions on how to go about solving problems, a”

“But be sure to know exactly what you’re doing, and avoid the charade of insincere delegation, which can produce immense negative managerial leverage.”

“Insufficiently trained employees, in spite of their best intentions, produce inefficiencies, excess costs, unhappy customers, and sometimes even dangerous situations. The importance of training rapidly becomes obvious to the manager who runs into these problems.”

“The subordinate did poor work. My associate’s reaction: ‘He has to make his own mistakes. That’s how he learns!’ The problem with this is that the subordinate’s tuition is paid by his customers. And that is absolutely wrong.”

“if we want to cultivate achievement-driven motivation, we need to create an environment that values and emphasizes output.”

“I think, by applying our production principles. First, we must identify our limiting step: what is the “egg” in our work?”

“You cannot stay in the self-actualized mode if you’re always worried about failure.”

“our role as managers is, first, to train the individuals (to move them along the horizontal axis shown in the illustration on this page), and, second, to bring them to the point where self-actualization motivates them, because once there, their motivation will be self-sustaining and limitless.”

“Keep in mind that a meeting called to make a specific decision is hard to keep moving if more than six or seven people attend. Eight people should be the absolute cutoff.”

“we must first overcome cultural prejudice. Our society respects someone’s throwing himself into sports, but anybody who works very long hours is regarded as sick, a workaholic. So the prejudices of the majority say that sports are good and fun, but work is drudgery, a necessary evil, and in no way a source of pleasure.”

“Of course, you can’t spend all of your time listening to random inputs. But you should be open to them. As you keep doing it, you will develop a feel for whose views are apt to contain gems of information and a sense of who will take advantage of your openness to clutter you with noise. Over time, then, you can adjust your receptivity accordingly.”

“Grove’s Law: All large organizations with a common business purpose end up in a hybrid organizational form.”

“The first stage should be free discussion, in which all points of view and all aspects of an issue are openly welcomed and debated. The greater the disagreement and controversy, the more important becomes the word free.”

“The next stage is reaching a clear decision. Again, the greater the disagreement about the issue, the more important becomes the word clear. In fact, particular pains should be taken to frame the terms of the decision with utter clarity.”

“Finally, everyone involved must give the decision reached by the group full support. This does not necessarily mean agreement: so long as the participants commit to back the decision, that is a satisfactory outcome.”

“an organization does not live by its members agreeing with one another at all times about everything. It lives instead by people committing to support the decisions and the moves of the business.”

“What is the role of the supervisor in the staff meeting—a leader, observer, expediter, questioner, decision-maker? The answer, of course, is all of them. Please”

“As a general rule, you have to accept that no matter where you work, you are not an employee—you are in a business with one employee: yourself. You are in competition with millions of similar businesses.”

“This device became a big hit. Our new challenge became how to satisfy demand for it. To put this in perspective, we were a company composed of a handful of people with a new type of design and a fragile technology, housed in a little rented building, and we were trying to supply the seemingly insatiable appetite of large computer companies for memory chips. The”

“the performance rating of a manager cannot be higher than the one we would accord to his organization!”

“you need to develop a higher tolerance for disorder. Now, you should still not accept disorder. In fact, you should do your best to drive what’s around you to order.”

“The review is usually dedicated to two things: first, the skill level of the subordinate, to determine what skills are missing and to find ways to remedy that lack; and second, to intensify the subordinate’s motivation in order to get him on a higher performance curve for the same skill level (see the illustration on this page).”

“The long and short of it: if performance matters in your operation, performance reviews are absolutely necessary.”

“The absolute truth is that if you don’t know what you want, you won’t get it. So”

“The biggest problem with most reviews is that we don’t usually define what it is we want from our subordinates, and, as noted earlier, if we don’t know what we want, we are surely not going to get it.”

“the basic requirements of production. These are to build and deliver products in response to the demands of the customer at a scheduled delivery time, at an acceptable quality level, and at the lowest possible cost.”

“as you review a manager, should you be judging his performance or the performance of the group under his supervision? You should be doing both. Ultimately what you are after is the performance of the group, but the manager is there to add value in some way.”

“How are we going to do this in the most intelligent way? We start by looking at our production flow. The first thing we must do is to pin down the step in the flow that will determine the overall shape of our operation, which we’ll call the limiting step.”

“Finally, remember that by saying “yes”—to projects, a course of action, or whatever—you are implicitly saying “no” to something else. Each time you make a commitment, you forfeit your chance to commit to something else.”

“One big pitfall to be avoided is the “potential trap.” At all times you should force yourself to assess performance, not potential. By “potential” I mean form rather than substance.”

“the performance rating of a manager cannot be higher than the one we would accord to his organization! It is very important to assess actual performance, not appearances; real output, not good form.”

“Business success contains the seeds of its destruction.”

“By elevating someone, we are, in effect, creating role models for others in our organization.”

“management by objectives—MBO”