People get stuck as they get older. Our minds are sort of electrochemical computers. Your thoughts construct patterns like scaffolding in your mind. You are really etching chemical patterns. In most cases, people get stuck in those patterns, just like grooves in a record, and they never get out of them. It’s a rare person who etches grooves that are other than a specific way of looking at things, a specific way of questioning things.
I have a great respect for incremental improvement, and I’ve done that sort of thing in my life, but I’ve always been attracted to the more revolutionary changes. I don’t know why. Because they’re harder. They’re much more stressful emotionally. And you usually go through a period where everybody tells you that you’ve completely failed.
My philosophy is that everything starts with a great product. So, you know, I obviously believed in listening to customers, but customers can’t tell you about the next breakthrough that’s going to happen next year that’s going the change the whole industry. So you have to listen very carefully. But then you have to go and sort of stow away – you have to go hide away with people that really understand the technology, but also really care about the customers, and dream up this next breakthrough.
On why he made everybody sign the Mac cases: Because the people that worked on it consider themselves and I certainly consider them artists. These are the people that under different circumstances would be painters and poets but because of that time that we live in this new medium has appeared in which to express oneself to one’s fellow species and that’s a medium of computing.
That’s why we started Apple, we said you know, we have absolutely nothing to lose. I was 20 years old at the time, Woz was 24-25, so we have nothing to lose. We have no families, no children, no houses. Woz had an old car. I had a Volkswagen van, I mean, all we were going to lose is our cars and the shirts off our back.