"We used to build temples, and museums are about as close as secular society dares to go in facing up to the idea that a good building can change your life (and a bad one ruin it)."
"The lesson? To respond to the unexpected and hurtful behavior of others with something more than a wipe of the glasses, to see it as a chance to expand our understanding."
"It seems that most of us could benefit from a brush with a near-fatal disaster to help us recognise the important things that we are too defeated or embittered to recognise from day to day."
"A world where a majority had imbibed the lessons implicit within tragic art would be one in which the consequences of our failures would necessarily cease to weigh upon us so heavily."
"It is surely significant that the adults who feature in children's books are rarely, if ever, Regional Sales Managers or Building Services Engineers."
"It is according to how we are able to answer the question of what we do (normally the first enquiry we will have to field in any new acquaintance) that the quality of our reception is likely to be decided."