QUOTES by Jeff Bezos
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We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.
Quote by -Jeff Bezos
I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.
Quote by -Jeff Bezos
I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.
Quote by -Jeff Bezos
Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.
Quote by -Jeff Bezos
If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
Quote by -Jeff Bezos
We get to move more units across that same fixed-cost structure. So it does help our business and help customers at the same time,
Quote by -Jeff Bezos
We believe that over time this could turn into a significant business for Amazon, significant revenue stream for publishers and authors and a helpful customer service for readers,
Quote by -Jeff Bezos
The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.
Quote by -Jeff Bezos
There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
Quote by -Jeff Bezos
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Quote by -Jeff Bezos
Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.
Quote by -Jeff Bezos
The common question that gets asked in business is, 'why?' That's a good question, but an equally valid question is, 'why not?'
Quote by -Jeff Bezos
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
Quote by -Jeff Bezos
But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.
Quote by -Jeff Bezos
It’s very important for entrepreneurs to be realistic. So if you believe on that first day while you’re writing the business plan that there’s a 70 percent chance that the whole thing will fail, then that kind of relieves the pressure of self-doubt.
Quote by -Jeff Bezos
A lot of people – and I’m just not one of them – believe that you should live for the now. I think what you do is think about the great expanse of time ahead of you and try to make sure that you’re planning for that in a way that’s going to leave you ultimately satisfied. This is the way it works for me.
Quote by -Jeff Bezos
I definitely believe people should pay for copyrighted works. And the laws are sufficient: They already require you to pay for copyright work. There's no confusion. The problem is...it's a heck of a lot easier to steal MP3s than to buy them.
Quote by -Jeff Bezos
We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
Quote by -Jeff Bezos
I now believe it's possible that the current rules governing business-method and software patents could end up harming us all, ... despite the call from many thoughtful folks for us to give up our patents unilaterally, I don't believe it would be right for us to do so.
Quote by -Jeff Bezos
Competition will accelerate in 1999, ... We still believe it is impossible to keep the pronounced bookselling market share lead over the long term.
Quote by -Jeff Bezos
Competition will accelerate in 1999. We still believe it is impossible to keep the pronounced bookselling market share lead over the long term.
Quote by -Jeff Bezos
As the era of Internet sector investing comes to a close, it appears that investors are becoming more discerning about companies on an individual level, something we believe will result in a positive impact on the competitive landscape,
Quote by -Jeff Bezos
We're trying to build the most customer-centric company in the world, ... I genuinely believe the balance of power online shifts away from the merchant toward the consumer.
Quote by -Jeff Bezos
We'd like to thank Joe for his hard work and accomplishments over the last year. I believe he is making the right decision for him and his family under the circumstances. We all wish him the very best.
Quote by -Jeff Bezos
We believe there's a tremendous opportunity ahead across the $5 trillion retail market globally.
Quote by -Jeff Bezos
We believe that over time this could turn into a significant business for Amazon, significant revenue stream for publishers and authors and a helpful customer service for readers,
Quote by -Jeff Bezos
I strongly believe that missionaries make better products. They care more. For a missionary, it's not just about the business. There has to be a business, and the business has to make sense, but that's not why you do it. You do it because you have something meaningful that motivates you.
Quote by -Jeff Bezos
I believe you have to be willing to be misunderstood if you're going to innovate.
Quote by -Jeff Bezos
The book is not really the container for the book. The book itself is the narrative. It's the thing that people create.
Quote by -Jeff Bezos
Amazon Pages and Amazon Upgrade leverage Amazon's existing 'Search Inside the Book' technology to give customers unusual flexibility in how they buy and read books, .. In collaboration with our publishing partners, we're working hard to make the world's books instantly accessible anytime and anywhere.
Quote by -Jeff Bezos
And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.
Quote by -Jeff Bezos
Our vision is every book ever printed in any language [fetched and viewable on our eBook Kindle device] in under 60 seconds.
Quote by -Jeff Bezos
The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.
Quote by -Jeff Bezos
I'm going to go do this crazy thing. I'm going to start this company selling books online.
Quote by -Jeff Bezos
Amazon Pages and Amazon Upgrade leverage Amazon's existing Search Inside the Book technology to give customers unusual flexibility in how they buy and read books.
Quote by -Jeff Bezos
We continued to improve our customer experience during the quarter with the opening of our music store, our easier-to-navigate store layout, and our expansion into the local U.K. and German book markets. These initiatives will continue to require aggressive investment and entail significant execution challenges.
Quote by -Jeff Bezos
If you double the number of experiments you do per year you're going to double your inventiveness.
Quote by -Jeff Bezos
I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
Quote by -Jeff Bezos
Amazon Pages and Amazon Upgrade leverage Amazon's existing 'Search Inside the Book' technology to give customers unusual flexibility in how they buy and read books, .. In collaboration with our publishing partners, we're working hard to make the world's books instantly accessible anytime and anywhere.
Quote by -Jeff Bezos
But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.
Quote by -Jeff Bezos
The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.
Quote by -Jeff Bezos
The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.
Quote by -Jeff Bezos
Amazon Pages and Amazon Upgrade leverage Amazon's existing Search Inside the Book technology to give customers unusual flexibility in how they buy and read books.
Quote by -Jeff Bezos